How to return an item you no longer need.

When shopping online or in-store, there may come a time when you need to return a purchase. At Porter Electronics, their customer service aims to make the return process as easy as possible. Whether you’ve received the wrong item, it’s defective, or simply not what you expected, here’s how to navigate the return process effectively.

Step 1: Review the Return Policy
Before initiating a return, it’s essential to understand Porter Electronics’ return policy. Here are some key points:
- Items must be returned within 10 days of delivery.
- The returned product should be in its original packaging with all accessories included.
- Some items may be subject to restocking fees, especially if they are opened.
- Sale items may have different return policies, so always check specific terms.

Step 2: Prepare Your Item for Return
Gather your item, original packaging, and any accessories that were included. Ensure the product is in a returnable condition. If applicable, keep all tags and protective films intact.

Step 3: Contact Customer Support
If you’ve ensured your item is returnable, the next step is to contact Porter Electronics’ customer support. You can do this via their website here. Here’s what you should have ready:
- Order number
- Description of the item
- Reason for return
Customer service will assist you with the return process and may provide you with a Return Authorization Number (RAN) that you will need to include in your return shipment.

Below are the details that will be provided for the return.

Return Instructions
1. Pack Securely – Use the original or similar packaging.
2. Cushion Well – Pad the item to prevent movement.
3. Include a Note – Describe the issue you experienced.
4. Label the Box – Write RMA #(this will be provided by customer service) on the outside.
5. Return the Same Item – Serial numbers must match.
6. Choose Any Carrier – Ship with your preferred provider.

Return Address:
(This will be provided by customer service)

The assigned RMA number is valid for 15 business days from the issue date—please do not delay. Returns and exchanges are processed within 10 business days, though we strive to complete them within 1-2 days of receiving your package.
For replacements and exchanges, you will receive an email with the updated tracking number once your item ships.
Thank you for your patience and cooperation in ensuring a smooth return process! If you have any questions, please feel free to contact us.