FAQ's
Why Porter Electronics?
- Shipping Refurbished Electronics is a science, and we're good at it. All items are shipped in high quality boxes surrounded with a minimum 3 inches of air cushions.
- All items are tested/serviced by a trained technician which translates into longer lasting products.
- We are so confident in our products that we offer a special 90-day Exchange warranty.
- We respond to email as quickly as possible, so feel free to ask any questions you may have including installation help.
- Why not take a look at what other customers have to say? View testimonials here.
How Does Porter Electronics Refurbish Used Electronics? - Note: Porter Electronics is not a repair shop. Just aren't setup to offer as a service. If you are looking for repair we do recommend checking out www.avrepair.com. We do however refurbished our own equipment that we sell on our website. With over two decades of experience in the electronics repair industry, Porter Electronics has honed its expertise to ensure optimal performance and longevity of your devices. Our comprehensive repair, servicing, and refurbishing services encompass essential aspects such as belts, gears, capacitors, and motor replacements. Recognizing the importance of smooth functionality, we meticulously address moving parts within the units, which often require re-lubing and thorough inspection. At Porter Electronics, we take care of these intricate details to enhance the operational efficiency of your electronics.
Years of dedicated work on these specific electronics have given us valuable insights into the most common points of failure. As a result, we proactively identify and refresh these components before your product is shipped, ensuring a reliable and lasting solution for you.
Return Policy - At Porter Electronics, we strive to offer you a seamless shopping experience with our comprehensive return and warranty policies: 30-Day Return Option: We provide a 30-day return window for your convenience, allowing returns due to a change of mind. To facilitate returns, please obtain a Return Merchandise Authorization Number (RMA#). This unique identifier is essential for processing your return. To request an RMA number, please Contact Us Here
Important Return Guidelines: All returned items must be in the same condition as received and must include the original Porter Electronics security sticker and the correct serial number. Please note that all shipping costs associated with returns are the responsibility of the customer. You may choose your preferred carrier as long as they can provide a tracking number. Once we receive the item and verify its authenticity, a refund will be issued, minus shipping costs. Authenticity Assurance: For a refund to be processed, the returned item must be authentic Porter Electronics equipment and in its original condition. Items that have been tampered with or are deemed not to be genuine Porter Electronics equipment will not be eligible for a refund. We value your satisfaction and are here to assist you throughout the return and warranty process. If you have any further inquiries or need assistance, please don't hesitate to reach out to us. Your satisfaction is our priority.
90-Day Warranty - At Porter Electronics, we proudly stand by the quality of our products, and we offer a 90-day exchange warranty on all purchases. If you encounter any issues with your purchase, you have a 90-day window from the date of delivery to request a Return Merchandise Authorization (RMA) by Contacting Us Here.
Our warranty is designed to cover your Porter Electronics purchase against damage or failure resulting from normal use, ensuring your confidence in our products. However, it's important to note that the warranty does not cover damage that is accidental or intentional, caused by the user or their environment.
When you request an RMA, we prioritize a seamless experience for you. A replacement will be promptly provided at no additional cost, and we'll also furnish a return label for the non-working item. Your satisfaction and confidence in our products are of utmost importance to us at Porter Electronics.
Extended Warranty - For those who opt for our 1-Year Extended Warranty, rest assured that your Porter Electronics purchase is covered against damage or failure resulting from normal use throughout the warranty period. It's important to note that the warranty does not extend to cover accidental or intentional damage caused by the user or their environment. Should you need to utilize this warranty, the process is simple:
1. Initiate a Warranty Claim: Contact our support team to report your warranty claim.
2. Send Us the Non-Working Unit: Ship the non-working unit to us (you will be responsible for shipping costs).
3. Upon receiving the non-working unit, we will promptly repair or replace it with a comparable unit.
We understand the importance of minimizing downtime, and our goal is to ensure a smooth and expedited process. The total turnaround time for this warranty service is less than 2 weeks. Note: If you purchase multiple products, please ensure you acquire one warranty per item for adequate coverage. At Porter Electronics, we value your satisfaction and strive to provide a seamless experience with our warranty services.
Privacy Policy - Our site uses an order form for customers to request information, products, and services. We request visitor's contact information (name, address, and email address) and financial information (payment information only to make purchases) . Contact information from the order form is used to ship orders to customers. The customer's contact information is used to contact the visitor when necessary. Financial information that is collected is used to bill the customer for products and services.
The web site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128-bit SSL encryption to protect your financial information.
You have the option to change and modify information previously provided by logging in through our home page and then accessing account administration.
Will my email address or any of my personal information be sold or distributed in any way?
Porters Electronics is committed to protecting your privacy. The information we collect is ONLY gathered to ensure secure ordering and to provide a smooth shopping experience. We do not rent, sell, exchange, provide, submit or share your information with any 3-rd party. You can help us ensure your privacy by not sharing your E-Account user name or password with anyone. If you have any concerns, comments or complaints, be sure to let us know.
Would Porter Electronics purchase used electronics from me? Regrettably, at this time, we do not engage in purchasing products from individuals. The complexities of logistics and the constantly evolving demands for our product offerings have led us to this decision.
Does Porter Electronics Accept Purchase Orders? Absolutely, we welcome purchase orders from Public Schools and Government Agencies. However, please note that our website does not currently support direct processing of Purchase Orders. To complete your order using a Purchase Order, kindly Contact Us, and we will be happy to assist you through the process.
Do Porter Electronics products come with manufacturer's warranty? Warranties may be limited on some items. Please check our sales literature and your invoice to verify that the warranty is as expected. Most of our items however are used and only include our own 90 day exchange warranty.
Does Porter Electronics offer technical support? Yes, we do offer product support on the items we sell.
Do I have to register with Porter Electronics to be able to place an order? No. It's not mandatory. To process your order we need your shipping and billing information. You can type it each time you want to place your order. But if you register with Porters Electronics when you place order you need only provide us your Customer ID and Password.
Do we ship internationally? We only ship to US and Canada locations at this time.
How do I cancel an order You may request a cancellation of your order, if your order has not already been processed and shipped. To do that, please contact us.
What do I do if an item is received damaged? All defective products may be exchanged within 90 days from delivery date for a replacement or item can be returned for refund within 30 days of delivery date. Unfortunately, after 90 days from delivery date, we will not accept a product for replacement regardless of circumstance unless a 1-year extended warranty was purchased. Your replacement will be processed via ground delivery only, unless customer chooses to pay for a faster shipping method.
Porter Electronics Preferred Vendors
Tape to Digital Conversion Service - www.transferforless.com
Palm PDA Repair - www.palmdr.com
Electronics Service Repair - www.avrepair.com
Electronics Service Repair(Only in Arizona) - https://azvideoelectronics.com
Remote Controls - https://www.remotecontrols.com
Motorola Radio Repair - www.portable-repair.com